Apr
20

ILC Imaging aka inkdepot Part1

April 20, 2009 · Filed Under GPLZ Gold, Online Shops, Uncategorized, Web  · 728 views

I saw a TV episode of ABS-CBN titled KSS (Kabuhayang Swak na Swak) last Sunday March 8, 2009. One of the mentioned companies is ILC Imaging which happens to have the items I was looking for. It was perfect timing, as I was previously sick and had to rest a lot, I had time to think about the things I needed done and this was one of them, purchase a CISS(Continuous Ink Supply System) and the Laminator kit which I needed for my friends special project. I thought, it’s a good way to start my recovery, getting busy helping a friend and making some profit in the process.

As I was accustomed to online e-commerce, having dealt with purchasing and selling stuff online, I figured I’ll checkout ILC Imaging’s provided Multiply site on the TV slot. So I researched about them and the items but sadly I found limited info. So after about 4 days of searching and making sure I needed what I’m going to purchase, I contacted one of the e-mails posted on their multiply site. That was Friday, March 13, 2009.

I inquired about the CISS and Laminator Kit and had to make sure of some things. I asked the following things I didn’t find in their website and listed are their corresponding answers:

Do you Ship to the Province?
Yes they do, buyer covers shipping costs.
Do you have Bundle Prices for multiple orders?
Yes they have and with special pricing too.
Do you sell the refill for the inks?
Yes they do, they supply inks.
Do you sell PVC Cards?
Yes they do, they supply box sets of PVC.
How do you give me free training since I am from the province?
They provide phone support and links to training videos if you have any concerns.

Visit their Multiply Website Below if you need more info:

So sick
ILC Imaging

However, when ordering inks from them, they cannot use regular couriers like LBC or Air21, so they used a different freight service which took 7 days to deliver cargo and have to pick them up at their drop-off point, so no door-to-door for this kind of special order. Add that to the slight delay in packaging my orders of about 3 days and it took all in all 10days for the package to arrive, and I have to call the freight service most of the time to confirm if package has arrived. Basically ILC imaging is quite prompt in shipping your orders, but the courier might encounter further delays.

Continuing… It took me a couple more days to set my orders, there have several options of the printer set, and several packages for inks and PVC’s so you need to make sure which to order. So I clarified some items, asked for advantages and disadvantages. Miss Joan Chua the owner is kind enough to answer all my queries and this was all through e-mail. It took me Five more days of asking and querying, since it is best to be an informed buyer and making sure you get what you want before placing an order. It is hard to return items you dont want later. I asked for payment options, and the most convenient was through bank-to-bank transfer. Payment can be made through bank transfer for (BPI, BDO, Chinabank, and Metrobank) and/or G-cash. Warranty was also covered by ILC Imaging for their items.

The process was quite hassle-free. You place and confirm the order, Miss Chua sends you an Invoice, you confirm the invoice and ask for ILC imaging’s bank account info, and you deposit the amount to pay for on ILC’s account, have the receipt enlarged and fax it to their number which they will provide. Miss Joan also gave me her mobile number so all I had to do was sms/text or call her to confirm that I have sent the money and I have faxed the bank receipt. She will then confirm if money was received on her end, and then she contacts you when the order will be shipped. Then you can ask her for the tracking number of the package so you can track the items your self. Don’t hesitate to call or text her if you need anything, she will answer all your queries promptly and that is an A Plus Plus for customer satisfaction in my book. You need to provide ILC first and foremost the following when placing an order:

1. Complete Name
2. Complete Address
3. Contact Number (Incl. Mobile)
4. Company Name (if applicable)

See Part 2 for this article to see what happened when I received the orders.

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